Privacy Policy 


In this document we set out how we collect, use, disclose, retain and protect your personal information as prescribed by the POPIA and other relevant laws.  

This policy applies to our websites, social media platforms, application forms, and documents issued by us.  

Definition of Personal Information

We have adapted the same definition as POPIA in respect of “personal information”:  information which relates to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person”. This includes, but is not limited to, your name, sex, gender, address, contact details, identity number and medical or health information.

How do we collect information? 

  • Directly from you when you contact us, electronically, telephonically or by way of a hard copy;
  • Indirectly from you when you interact with us electronically by way of our websites or social media platforms or other social media channels.  

What information do we collect: 

  • Information about you: your name. This information will be used strictly in accordance with applicable legislation.
  • Contact Information: your email address, phone number or physical address


Please note that you have the right to refuse your personal information – then we will however not be able to provide you with our products for delivery.   

Why do we use your information: 

  • In order for us to provide you with the best service and assistance, we use your information exclusively for delivery purposes.  

To the extend allowed by legislation we will use your information to: 

` Provide you with our products and services, and to maintain our ongoing relationship with you.

` To meet all our contractual obligations with you;   

` For any purpose related to or compatible with the above listed purposes.  

Sharing of your information 

We will not sell, rent out or in any way trade your personal information to anybody.  

We will only share your information with third parties, like our couriers, who assists us with fulfilling our delivery duties.

We may share your information lawfully when required to do so: 

` To comply with relevant legislation

` To comply with any legal process

` To comply with request from regulatory authorities.

Security and storage of your information

We have implemented the necessary technical and security measures to keep your information secure, accurate, current and complete.  

Your personal information will only be held and used for as long as we are allowed or required to hold it.    

Your right to access information 

The Promotion of Access to Information Act (PAIA) read with POPIA offers you the right to access information held by a private or public body in certain instances.  This right can be exercised in accordance with the process described in the PAIA act.  

Your right to object

You may object to our processing of your personal information on any reasonable grounds unless legislation specifically provides for such processing.  Please contact our information officer in this regard.  


Where you provide your personal information to us in the context of your interest in our products, you agree to us sending you information on our products.  This is however always subject to your right to opt out of receiving information from us.  You may object at any time to receiving information from us by contacting our offices directly.  

When you elect to opt out, please allow us 30 days to process your request.  

Updates to our Privacy Notice

A notice will be posted on the home page of our website whenever our Privacy Notice is changed in a material way. 

Privacy Complaints

Any complaints regarding the violation of your privacy rights can be sent directly to our information officer or to the regulator at the below email addresses.  

Details of our Information Officer 

Name: Grant Browning

Email: grant@deluxecoffeeworks.co.za

Details of the Information Regulator

The Information Regulator (South Africa) 

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Email Complaints: complaints.IR@justice.gov.za