Help & Frequently Asked Questions

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[accordion title=”Bulk Orders and Price Lists ” open=”0″]
[accordion-item title=”Can I get a discount if I order in bulk and can you send me a price list?”]
We charge the same amount for coffee whether you order 1 or 1000KG. It’s just the way we work. Our prices are the same as are displayed in this website in the products on the Shop page. If you would like to order a larger amount and would like to order from a store only, please get in touch with us via the Contact Form with your order details.
 
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[accordion-item title=”Can I place a large order online?”]
Yes.
 
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[accordion title=”In Store accounts VS Online Accounts” open=”0″]
[accordion-item title=”I have an account with a store, can i manage the order on the website?”]
Our physical stores and online stores are separate entities. If you have a store account please contact general operations with your request using the Contact Form to General Operations or call 021 462 3039. If you have an account on the website here, please sign in and navigate to My Account to view your existing subscriptions and orders.
 
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[accordion-item title=”How do I create an account online?”]
Just click the My Account button at the top of every page and then click Register to create an account. Or you can create an account during the last step of placing an order online.
 
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[accordion-item title=”Can I order a small amount from a store and not online?”]
No, the stores only deal with orders larger than 5KG.
 
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[accordion-item title=”Can I create a recurring order online?”]
Yes. Just go to subscription products to create a recurring order.
 
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[accordion title=”Barista Training, Events, Machine Hire / Purchase” open=”0″]
[accordion-item title=”Would you like to cater our event?”]
We ourselves do not cater events but will be happy to pass you on to trusted partners who use Deluxe products with high professionalism. Please get in touch via the Contact Us page.
 
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[accordion-item title=”Can you facilitate barista training for our coffee shop?”]
We likely can. Please get in touch via the Contact Us page.
 
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[accordion-item title=”Do you lease or sell machines?”]
We can assist with the purchase of restaurant / café sized machines. Please get in touch via the Contact Us page for help. We don’t lease machines.
 
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[accordion-item title=”Do you sell machine cleaning products?”]
Yes. Please get in touch via the Contact Us page.
 
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[accordion title=”Online Store Payment & Security” open=”0″]
[accordion-item title=”What payment methods do you accept?”]

  1. Credit/Debit CardsMasterCard or Visa only via our secure on-site payment gateway provided by Peach Payments or off-site provided by PayFast.
  2. EFT – Provided instantly and securely via PayFast
  3. SnapScan – Use the SnapScan app on your phone to pay quickly and securely.
  4. Bitcoin – Provided though PayFast for our high tech friends

 
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[accordion-item title=”Which payment methods do you accept for subscriptions (recurring orders)?”]
Only credit cards or debit cards with the MasterCard or Visa logos are accepted for subscription orders.
 
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[accordion-item title=”Are my details safe and secure?”]
Our site is secured using bank level encryption. Please check the green lock in your browser bar to confirm your secure connection. For the more technical, we use a TLS 1.2 certificate. The connection is encrypted and authenticated using AES_128_GCM and uses ECDHE_ECDSA as the key exchange mechanism. We store no credit card or other payment details on our server and for subscriptions your details are encrypted at rest and in transit and reside with Nedbank’s servers only.
 
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[accordion title=”Online Store Shipping Questions” open=”0″]
[accordion-item title=”Where do you guys ship from?”]
From our Buitenkant Street store in Gardens in Cape Town
 
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[accordion-item title=”How often do you ship?”]
Every working week day at noon. Not weekends.
 
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[accordion-item title=”Will I have my stuff tomorrow?”]
If your order is received before 12 noon and you’re located in either Cape Town or Johannesburgburg then it’s very likely you’ll be enjoying your coffee tomorrow. Delivery to other areas in South Africa can take up to 96 hours depending on the shipping method selected.
 
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[accordion-item title=”How much is shipping?”]
Our shipping price is as affordable as we can make it. We also don’t add any mark-up to our shipping costs from our provider, FastWay. We’re selling coffee. Not shipping. Our full shipping policy is explained here.
 
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[accordion title=”Returns Questions” open=”0″]
[accordion-item title=”Can I return coffee?”]
You are not able to return coffee. If the packaging or actual coffee has been damaged and is unusable or it is not what you ordered please contact us at [email protected] where we will make sure you are compensated.
 
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[accordion title=”Other Questions” open=”0″]
[accordion-item title=”Who runs this online store?”]
The online store is managed and run by Calyx on behalf of and under license from Deluxe Coffeeworks. Calyx is a company specialising in e-commerce development and facilitation based in Cape Town.
 
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[accordion-item title=”Why does my credit card statement say Calyx Creative CC?”]
Calyx runs the Deluxe Online store on behalf of and under license from Deluxe Coffeeworks. The payment gateways are also run by Calyx so you will see billing information there from Calyx.
 
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